Terms of service

These terms govern access to and use of ContractIQ, a contract lifecycle management service provided by EmKeTech, which operates from Ireland in the European Union.

They form an agreement between EmKeTech and the organisation that subscribes to ContractIQ (the “customer”). If you use ContractIQ on behalf of an organisation, you confirm that you are authorised to accept these terms for it. Where the customer and EmKeTech have signed a separate agreement or order, that document takes precedence where it conflicts with these terms.

• Service means ContractIQ, including its website, application and related support.
• Customer data means information the customer or its users submit to the service, including contracts, documents, counterparties, obligations and comments.
• Users means people the customer invites or permits to use the service under its account.

• The customer is responsible for who it invites, the roles and permissions it gives them, and removing access when someone should no longer have it.
• Users must keep their sign-in details confidential and tell the customer or EmKeTech promptly if they suspect unauthorised access.
• The customer is responsible for its users’ activity in the service and for ensuring they follow these terms.

The customer and its users must not:

• use the service unlawfully, or to store material they have no right to store;
• attempt to access data belonging to another organisation, probe or bypass security controls, or interfere with the service’s operation — except security research reported to us in line with our disclosure guidance;
• upload malicious code, or use the service to send unsolicited messages;
• resell or provide the service to third parties except as agreed with EmKeTech; or
• place load on the service beyond reasonable use, including by automated scraping.

The customer owns its customer data. EmKeTech acquires no rights in it other than the limited right to host, process, transmit and display it as needed to provide and support the service.

EmKeTech does not sell customer data, does not use it to train artificial intelligence models, and does not process customer contracts or documents with AI services.

The customer is responsible for the accuracy of its customer data and for having the rights and any notices or consents needed to record it in the service.

For personal data within customer data, the customer is the controller and EmKeTech is the processor, as described in our privacy notice. In that role EmKeTech will:

1. process personal data only on the customer’s documented instructions, which are these terms and the customer’s use of the service’s features, unless the law requires otherwise;
2. ensure people authorised to process it are bound by confidentiality;
3. maintain appropriate technical and organisational security measures, as described on our security page;
4. engage sub-processors only under written terms offering equivalent protection, and inform the customer before adding or replacing one so it can object;
5. assist the customer, taking into account the nature of the processing, in responding to data subject requests and meeting its obligations on security, breach notification and impact assessments;
6. notify the customer without undue delay after becoming aware of a personal data breach affecting customer data;
7. at the end of the service, make customer data available for export and then delete it, unless the law requires it to be kept; and
8. make available the information reasonably necessary to demonstrate compliance with these obligations.

Current sub-processors are Supabase (database and file storage, in the EU), Vercel (application hosting) and an email delivery provider, where email is enabled.

Trial

Where offered, a new organisation may evaluate ContractIQ free of charge for 14 days, with the capabilities and evaluation limits described on the pricing page. A trial is not a free plan. No payment details are needed to start one.

When a trial ends without a plan being chosen, the organisation becomes read-only: users can still sign in, read and export what is already recorded, but cannot add or change work until a plan is chosen. Ending a trial does not delete customer data.

Plans and fees

Self-serve plans, their prices and their allowances of full users and active contracts are published on the pricing page. Enterprise plans, and any other terms, are agreed with EmKeTech in writing. Prices are in euro; applicable taxes are shown at checkout or on the invoice.

Where online checkout is available, payments are processed by Stripe, our payment provider, and subscriptions renew for the same billing period until cancelled. EmKeTech does not receive or store full card details. Where a plan is invoiced instead, payment terms are as stated on the invoice or agreed in writing.

If EmKeTech changes a published price, we will tell existing customers in advance, and the change applies from a later billing period.

Allowances

Each plan includes a number of full users and active contracts, as the pricing page defines them. When an allowance is reached, adding more is refused until usage falls within the allowance or the organisation moves to a larger plan. Existing records are not removed.

Cancellation and changing plan

A customer may cancel at any time. The plan stays active until the end of the period already paid for; afterwards the organisation becomes read-only, nothing is deleted, and it may subscribe again. A customer may move to a smaller plan when its usage fits that plan; records created with features the smaller plan does not include are kept and stay readable.

If payment is not made, EmKeTech may likewise restrict the account to read-only access until the subscription is resolved. To have an organisation’s data deleted, its owner can ask EmKeTech at support@emketech.com.

Anything EmKeTech publishes about ContractIQ before you subscribe — the website, a guided walkthrough given by the EmKeTech team, or figures in an enquiry reply — is for information only and is not an offer of any particular configuration.

Requesting a demo, a trial or an Enterprise conversation does not create an agreement or schedule a meeting. A member of the EmKeTech team replies by email, and any subscription is subject to these terms or to an agreement signed with EmKeTech.

EmKeTech will provide the service with reasonable skill and care and work to keep it available and secure. The service may occasionally be unavailable for maintenance or for reasons outside our control. Unless agreed in a signed document, no specific availability level or service credit applies.

We develop ContractIQ continuously and may change features. We will not make changes that materially reduce the core functionality of a paid subscription during its term without notice. Integrations with e-signature providers and other services are planned and, when available, may be subject to those providers’ terms.

ContractIQ is a tool for organising contracts. It does not provide legal advice, and it does not review, interpret or approve the content of any agreement. Clause libraries, templates, key dates, obligations and reminders reflect the information the customer records.

The customer remains responsible for its contractual decisions and for acting on deadlines, including notice periods. Reminders are an aid; a reminder that is not sent, not received or not acted on does not change the customer’s obligations to its counterparties.

Each party will keep the other’s confidential information confidential, use it only for the purposes of this agreement and disclose it only to people who need to know it and are bound by similar obligations, or where the law requires. Customer data is the customer’s confidential information.

EmKeTech and its licensors own the service, including its software, design and documentation. Subject to these terms, EmKeTech grants the customer a non-exclusive, non-transferable right for its users to use the service for the customer’s internal business purposes during the subscription. Feedback may be used by EmKeTech to improve the service without obligation.

EmKeTech may suspend access, in whole or in part, where reasonably necessary to prevent harm to the service or to other customers, to address a security threat, or where these terms are seriously breached. We will give notice where practical and restore access once the reason is resolved.

Either party may end the agreement at the end of the current subscription term by giving notice, or earlier if the other party materially breaches these terms and does not remedy the breach within 30 days of being asked to.

When the agreement ends, the customer may export its data for a short period that EmKeTech confirms at the time. EmKeTech will then delete customer data from the live service, as described in the privacy notice. Sections that by their nature should continue — including confidentiality, liability and governing law — survive.

Except as expressly set out in these terms, the service is provided “as is”, and EmKeTech gives no other warranties, conditions or representations, whether express or implied, including as to fitness for a particular purpose, to the extent the law allows.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.

Subject to that, neither party is liable for loss of profits, revenue, business or goodwill, or for indirect or consequential loss; and each party’s total liability arising from the agreement in any twelve-month period is limited to the fees paid or payable by the customer for the service in that period.

EmKeTech may update these terms. We will change the effective date above and give customers reasonable notice of material changes. If a change materially disadvantages a customer, it may end its subscription before the change takes effect.

These terms and any dispute arising from them are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction, without affecting any mandatory rights a party has under the law of the country where it is established.

Questions about these terms can be sent to support@emketech.com.